Returns & Exchanges

At &Keep, we want you to be completely satisfied with your sustainable home goods, which is why we offer a 30-day return window for unused items in their original packaging. We strive to make the process as eco-friendly and straightforward as possible to ensure your home remains a place of comfort.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

2

Prepare Your Package

Securely pack the items in their original, plastic-free packaging, ensuring that all tags and protective inserts are included.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing